FAQ

Where is my order?

To make sure that your fur family has the treats and food they want as fast as possible, these items ship fast arriving within 2-5 days for FREE!

In an effort to reduce our carbon foot print and keep cost down. Hard goods, such as collars, toys and leashes often ship directly from the manufacturer and arrive in 10-20 days for FREE!

We work hard to keep shipping cost down in an effort to give more profits from Koa's House to customer recommend charities, while still providing free shipping to our customers.

If you did not receive tracking information in your email please contact us at Admin@koashouse.com. Provide your name, email and order number. 

What is your return policy

First, we are sorry that you did not like your product or no longer need it. Second, returns are simple. Within 30 days of receiving your product, contact us at Returns@KoasHouse.com or use the chat feature in the bottom right corner and we will work out a return or exchange. That simple, no questions asked. Full details can be found here Return Policy