Auto-Ship FAQ

What is Autoship?

You are busy & life happens. Autoship lets you schedule regular deliveries of your pets favorite foods, treats & even cat litter. So you never run out of pet essentials ever again.

How do I set up Autoship?

At the product page select Autoship radio button, set your desired intervals then proceed to checkout. Only products that you have selected for autoship will be added to your Autoship order. No need to worry about getting a new leash every three weeks.

How will I know my Autoship is coming up?

We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it is placed. You will receive another email when it is placed and another email with tracking when your order ships.

Why did my Autoship price change?

When your Autoship is coming up, we will send you an email reminder. This reminder includes the latest pricing with discount. Pricing may change as we stay competitive with other retailers. Discounts will still be applied. If you subscribe while the item is on sale. The pricing will change when the product goes back to regular price.

When will my payment method be charged?

Your payment method will be changed on the day of your is process & shipped. No prepayment

 

Autoship Cancellation

Also known as a product subscription or recurring order. Autoship orders may be canceled after the first order that is auto shipped